1. What is 14k gold-filled?
To make gold-fill jewellery, multiple layers of solid gold are pressure-bonded to a core of high-quality jeweller’s brass using extreme heat. The result is a thick layer of real gold and a durable, long-lasting product. 
2. What is the difference between gold-filled and gold-plated?
Gold-plated pieces are typically the least expensive option, but offer lower quality- these pieces could easily chip or flake and there are few standards about what base metal can be used. Gold-filled pieces will not chip or flake, and are much more durable and long-lasting. Also, the standards for 14k gold-filled are strictly regulated, while the standards for gold-plated encompass a broad range of thicknesses, so you can't be sure how much gold is in the plated layer.
3. Is 14k gold-filled good quality?
Gold-filled is absolutely your best option after solid gold for quality and durability. It will not flake off or turn your skin green and offers a great option for people with sensitive skin. Gold-filled jewellery can stay beautiful for a lifetime, especially with a little care.
4. Is gold-filled jewellery okay for people with sensitive skin?
Yes it is- 99.9% of people find they have no sensitivity to gold-filled jewellery. As the outside layer of the piece is solid 14k gold, it interacts with your skin in the same way solid 14k gold would. If you do not have any sensitivities to solid gold, you will find gold-filled agrees well with your skin.
5. What is sterling silver?
Sterling silver consists of 92.5% pure silver and is considered a precious metal. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.
6. Can I shower in my Littl jewellery?
Yes! Showering is actually great to clean gold-filled jewellery, however, make sure that your shampoos and soaps are gentle as certain chemicals can negatively impact the look of the gold. If you're not sure, take your jewellery off to shower.
However, please note that our Snake Necklaces and Bracelets are Gold plated. We strongly advise against exposing these particular items to water, soaps, and chemicals.
Although we do recommend taking your Freshwater Pearl jewellery off to bathe/swim/shower, it is still completely fine to get them wet - we simply recommend giving the pearls a little clean every few months using a soft toothbrush, to ensure no dust builds up around the edges, which will keep them looking brand new and shiny.
7. Can I exercise in my Littl jewellery?
Absolutely, but we recommend avoiding this, to ensure to not accidentally pull/tug on your jewellery, whilst exercising.8. How should I care for my Littl jewellery?
We recommend that customers remove jewellery before going to bed, or participating in physical activity. Exposure to certain harsh environments can result in compromising the integrity of your jewellery.
9. How should I clean my Littl jewellery?
Pour a small amount of mild soap into warm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean.
Polish your jewellery with a soft cloth or polishing cloth, and make sure that your jewellery is dry before storing it away.
10. My jewellery/piercing has irritated my skin, is this normal?
There is an extremely small chance that our jewellery materials themselves will cause any irritation to the skin, due to our products being of the highest quality, however, no two-skins are the same, and irritations can unfortunately sometimes happen. Please note that unless you are allergic to the metal type (this is very rare), irritations are mainly due to outside factors- e.g. failing to take hygiene precautions when placing the jewellery on, accidentally hitting or bumping the pierced area, wearing tight clothes which rub on the pierced area, etc. Other outside factors such as personal medications, perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish, may also have an impact on how your skin reacts to the jewellery, however, the chances of this happening are extremely small. Due to these factors being outside of our control, we cannot be held responsible if an irritation occurs, as we cannot know what caused the irritation.
11. How should I clean my freshwater pearl jewellery?
To keep them looking shiny and brand-new for as long as possible, prevent your freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Freshwater pearls cannot withstand silver polish, and some purple shampoos. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with warm water. Use your fingers to gently clean your jewellery. Do not use a brush. Pat dry and lay flat until completely dry.
12. How should I store my Littl jewellery?
Your jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch. Do not store your jewellery in the bathroom.
13. Will my Littl jewellery arrive gift wrapped?
All orders (without purchased gift boxes) will come in a basic Littl pouch and recyclable mailer box. If you are wanting to purchase jewellery as a gift, please add gift box packaging to your cart (you can do this when you get to your cart/checkout).
During the checkout process, you will have the option of writing a gift message to go with your order, which will arrive hand-written, in your gift package.
14. Can I include a personalised gift message with my purchase?
Yes, you will be given the opportunity to create a personalised message at checkout. The message will arrive in your gift package. The package will not have any other additional form identifying you as the giver- for this reason, we encourage you to write your name on the gift message.
15. Can I order a design in a different length?
We offer custom lengths on most of our designs- please contact us at hello@thelittl.com with your custom order details, and we will be happy to do this for you.
16. Do you do custom pieces?
Yes, we love creating custom designs! Please contact us at hello@thelittl.com with your ideas and we will be able to discuss this further/start the process.
17. I received my necklace, but it is too tight, can I send it in to get extended?
We offer a chain extension that can be attached to all of our jewellery, however the return shipping cost will have to be covered by you. You can find the exchanges portal here.
Please note that your local jeweller may be able to provide this service to you, which may be a quicker/cheaper option for you.
18. What is your ring sizing?
All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweller. You can also reference our Sizing Chart. We cannot be responsible for determining your ring size.
19. Does The Littl offer repairs/replacements?
It’s rare, but accidents can unfortunately happen! Luckily, all of our jewellery has a warranty period of 6 months for manufacturing defects. We can offer a repair or a replacement in the case of a faulty product. Repairs and replacements outside of the warranty period may incur a fee, depending on the type of break.
20. Does The Littl ship to PO boxes?
Yes, we do!
21. Why am I being shown a different checkout price from my cart total?
The Littl process all orders in AUD. While the content of your cart is displayed in your country's currency, you will checkout using AUD at the most current exchange rate.
22. Can I use more than one discount code at checkout?
No, our promotions are not available in conjunction with any other offer. Only one discount can be used per order.
During big sales (such as Black Friday) where prices are as marked on the site, all discount codes/store credits are temporarily de-activated, until the end of the sale.
23. I entered my discount code at checkout, but it isn't appearing on my order confirmation email- is this normal?
Yes, this is normal, and the code will still work/appear on our end.
24. It's been a few days and my order still hasn't been dispatched, why?
We are committed to processing all orders as quickly as possible, and in most cases, orders will be processed and made immediately, and will ship out within one (1) to ten (10) business days. Please remember that ALL PURCHASES ARE MADE TO ORDER, so please be patient, as orders don't usually ship out the day they are placed.
25. Can I buy The Littl Jewellery in stores?
You sure can! The Littl is in a few boutique stores around Australia - please find our stockists HERE
If you're interested in stocking The Littl jewellery in your own store, we would be thrilled to explore this opportunity with you. Kindly send us an email at accounts@thelittl.com and our team will provide you with the necessary information and guidance.
26. Can I repair my jewellery?
We are so sorry to hear that your jewellery has experienced damage. Unfortunately, life happens, and accidents can happen! Rest assured, we are here to assist you in having your jewellery repaired to its original condition.
As each repair is unique and costs can vary, we kindly request that you send an email to our dedicated support team at hello@thelittl.com. Please ensure to include a clear photograph of the damaged jewellery, as well as the corresponding order number, for our reference.
Upon receiving your email, our team will promptly assess the repair requirements and provide you with further information regarding the associated costs. Your satisfaction is of utmost importance to us, and we will do our best to expedite the process.
27. I need my order, ASAP, Can I have my order prioritised?
We understand that certain circumstances may require your hand-made order to be expedited. If time is of the essence, please reach out to us at hello@thelittl.com, mentioning your order number. We would be delighted to provide you with the option to prioritise your order, at a small service fee of $14.99 AUD. By opting for this service, we guarantee that your order will skip the line, and be hand-made and dispatched, within ONE business day. Upon receiving your email, we will simply send you an invoice for the priority fee.
28. I entered an incorrect shipping address. What do I do?
Please make sure your address is correct on your order. The Littl is not responsible for shipping address errors provided to us. If we are notified after the package has been sent out, we will do our best to get in touch with the shipping carrier to have the package re-routed back to us. If we receive the package back, we will provide the customer with the options to re-pay the shipping charge to have it sent to the correct address, or to have the item(s) refunded, original shipping charge excluded.
