RETURNS AND EXCHANGES
We offer exchanges within 30 days of delivery, provided the item(s) are returned in a saleable condition (showing no signs of damage or use) and with all original packaging. We cannot accept exchanges for earrings, belly-rings, hair-clips or our Flyaway Fix Serum. Additionally, custom or engraved jewellery is non-exchangeable.
To initiate an exchange, please use the link to our return portal below. Have your order number and email address ready; you can find your order number in your Order Confirmation email.
CLICK HERE TO ACCESS THE RETURNS/EXCHANGES PORTAL
Please be aware that shipping costs for exchanges must be covered by the customer, except in cases of faulty or incorrect items. Returned jewellery that arrives damaged due to improper care by the customer cannot be accepted.
Please note that complimentary gifts received through promotions are not eligible for exchange or return. If a gift selection is missed during checkout, we will do our best to choose one that complements your order.
Warehouse Sale orders are final. Purchases made on our Warehouse Sale Collection are final and non-refundable. No exchanges, returns, or refunds will be accepted. Products available in the Warehouse Sale are limited in quantity and may not be restocked once sold out. Warehouse Sale discount cannot be applied to past orders. Due to high order volume, please allow extra time for processing and delivery.
REFUNDS
All of our pieces are hand-made in our studio, so time, skill and effort go into hand-crafting each piece which is why we unfortunately cannot accept refunds.
In the unlikely event that you receive a faulty or incorrect item, we are happy to organise a correct replacement for you.
Please keep note that all items will need to be returned to us before we can proceed with processing the refund.
