RETURNS & EXCHANGES

RETURNS AND EXCHANGES THE LITTL

We offer exchanges within 30 days of delivery, provided the item(s) are returned in a saleable condition (showing no signs of damage or use) and with all original packaging. We cannot accept exchanges for earrings, belly-rings, hair-clips or our Flyaway Fix Serum. Additionally, custom or engraved jewellery is non-exchangeable.

To initiate an exchange, please use the link to our return portal below. Have your order number and email address ready; you can find your order number in your Order Confirmation email.

CLICK HERE TO ACCESS THE RETURNS/EXCHANGES PORTAL

Please be aware that shipping costs for exchanges must be covered by the customer, except in cases of faulty or incorrect items. Returned jewellery that arrives damaged due to improper care by the customer cannot be accepted.

Please note that complimentary gifts received through promotions are not eligible for exchange or return. If a gift selection is missed during checkout, we will do our best to choose one that complements your order.

REFUNDS

All of our pieces are hand-made in our studio, so time, skill and effort go into hand-crafting each piece which is why we unfortunately cannot accept refunds.

In the unlikely event that you receive a faulty, missing or incorrect item, we are happy to organise a correct replacement for you. Customers must be reach out within 7 days of receiving the item.

Please keep note that all items will need to be returned to us before we can proceed with processing the refund.

STORAGE

Our gift box packaging is made using a glue that can cause a chemical reaction with your jewellery meaning your pieces can tarnish over time. These boxes are designed for packaging and gifting purposes only.

We recommend storing your pieces individually in an air-tight storage container to ensure your pieces don't become scratched, tangled or tarnished.

RETURN AND EXCHANGE SWIMWEAR

We want you to absolutely love your new purchase. If you're not completely satisfied with the fit or size and would like to exchange it for a different style, colour, or size, please contact us at hello@littlswim.com so we can assist you.

We only offer exchanges on swimwear for store credits. Customers must reach out within 30 days via email to initiate the process.

To qualify for an exchange, returned items must meet the following conditions:
- Customers must reach out via email within 30 days of delivery.
- Unworn and undamaged in original condition
- Original tags and hygiene protection sticker intact
- Original packaging include
- Must be returned within 30 days of delivery

EXCHANGE PROCESS

Reach out: Email us at hello@littlswim.com with your order number and details of the item(s) you wish to exchange. Please also provide a tracking number once shipped.
Return your item(s): Ship the item(s) to the return address we provide. Please note that return shipping costs are the customer’s responsibility. Returns that arrive damaged due to improper packaging will not be accepted.
Processing time: Once we receive your returned item(s), we’ll process your exchange within 7 business days.
Store credit: All exchanges will be issued as store credit. You’ll receive an email with details once your credit has been processed.
Place a new order: You can use your store credit to purchase a new item from our website.

REFUNDS

Please note that we do not offer refunds, except in the following case:

If you purchase two identical bikinis in different sizes for the purpose of size comparison, we will accept a return and issue a refund for one of them. This helps ensure you get the perfect fit without risking your preferred size selling out before an exchange is possible. Email us at hello@littlswim.com with your order number and details of the item(s) you wish to return.

Gift recipients are eligible for a non-refundable merchandise credit.